Pictures-Frames & More

Reviews

• ★ ★ ★ ☆ ☆
  Good place to find a variety of paintings on a budget. They do frame work too. Great staff. I enjoy wandering in here.
  By Brian Babiuk, May 16, 2017
• ★ ★ ★ ★ ☆
  Great frames and pictures (& more), can be pricey but the people working there will help you with price ranges and payment methods if that's a concern.
  By Youssef Mutawe, February 20, 2017
• ★ ★ ★ ★ ★
  I had a wonderful experience, Dennis and the team were so helpful and friendly! I will definitely go back and most certainly will recommend this business to others!
  By Kimberly b, August 12, 2016
• ★ ★ ☆ ☆ ☆
  I brought in two groups if photos for restoration beginning of April that I wanted done for my parent's anniversary from when they were younger. I got a call saying one of the two groups was finished a week later which was great, but the other photo wasn't done. No call yet, so I called back mid-ish April to follow up. A younger girl spoke to the man working on the photo and told me that "I should be more patient because he already put in 2 hours of work when he quoted less. Try waiting a bit more." In a condescending tone. I hung up, the anniversary passed with my father's birthday coming up a week later (still in April, mind you) and I decided to wait till then for the call. No call so I called back again after the date and asked what was going on. Same exact response from the same condescending younger lady, this time seeming a bit more aggravated that I called for an order. I came in today to pick them up and get a refund, now this time being the first week of May. Now when I get the photos and get a refund, I'm now told what was wrong. Would if have not hurt to get told what was wrong and what's with the MONTH long delay? "We dropped the ball" only goes "so far". I ended up picking up the other order, getting my refund (which the machine wasn't even working so now I get to wait for a cheque in the mail. I'll be sure to follow up to see that I actually get it) and leaving the store rather annoyed. The guy doing the photo was at least nice and at least apologized but the other staff didn't even say sorry or anything. 2 stars overall for my experience. 1 for the customer service and communication from most of the staff (except the photo guy) and 3 for the photos I've gotten done so far (which I would have cancelled too if it wasn't already finished), and 2 for the fact I had to call you get an update (which was the same response each and every time). Not at all a great experience whatsoever and I am looking elsewhere for my photo and frames needs, such as still restoring the one group of photos I left beginning April to be finished for my 2 passed family occasions.
  By Jeffrey Acosta, August 03, 2016

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